FAQ

What’s your delivery time?

Due to BREXIT and now COVID, our delivery time can take up to 21days to deliver. We understand this can be fustrating and we are trying our best to ensure we get this down but at the moment we have to provide everyone with the longest possible time which is 21 days. 

What’s your return policy?

We don’t offer returns and exchanges, but if there is something wrong with your order please let us know by clicking the contact us page

Do you offer refunds?

We do not offer refunds as every item is checked before sending out to ensure quality and assurance is met, we are 100% confident all items are never damaged when leaving us . Refunds are only offered to customers that receive the wrong items. If any of this applies, please report this as soon as via the contact us page, someone will get back to you requesting photos of wrong/damaged items therefore please have these at hand.

Can i exchange an item for a different size/colour?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know within 3 days of receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!

Is your company sustainable? Do you practice ethical manufacturing?

SEEQ LDN uses custom-made 100% luxury quality cotton fabrics developed sustainably and free from harmful substances and chemicals. We practice ethical trade within our global supply chains & responsible working conditions. Additionally, we are proud to say that our factories have multiple certifications in accordance with European trade laws, sustainability, and manufacturing regulations.

Our supply chain is certified by various independent bodies and standards. Each of these certifications demonstrate that we are working towards building healthy environmental practices and greater respect for the planet, every step of the way. We also encourage our Dealers to implement GOTS Certified techniques which use non-harmful sustainable production methods. So that we can affirm that our finalized, decorated garments are 100% fully sustainable